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Deputy Area Customer Care Manager

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Date: 10-Feb-2019

Location: Bhopal, IN

Company: Mahindra & Mahindra Limited

Sector/Company:

Automotive Sector 

Job Title / description:

Area Customer Care Manager

Location

 

Sector: Automotive Sector

Department: CUSTOMER CARE

 

Job Profile: 

Description of the job and key result areas: 

 

  • To guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships.
  • To increase dealer’s profitability by service schemes like annual maintenance contracts, service improvements etc.
  • To project the service activities, initiatives taken in the area office in the organization for cross fertilization of ideas.
  • To provide a single window between the area office and the other departments of the company on all service matters.
  • To provide feedback on competition new service schemes launched to the head of service and the zonal sales managers.
  • To interface with the marketing service cell and the manufacturing cell at the HO for speedy resolution of service issues at the area office like pending warranty claims, chronic problems, TOFs etc.
  • To audit new dealership for approving it for commissioning o Conducting service audits periodically as per the company norms o Product training of the dealer, workshop manager & service mechanics 

                 

Qualifications

BE(Automobile/Mechanical)

Experience 

4 to 8 yrs 

     

 


Job Segment: Automotive