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Territory Manager - Customer Care

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Date: 12-Feb-2019

Location: Kota, IN

Company: Mahindra & Mahindra Limited

Position Details Position  Customer Care Manager 
Reports To  Area Customer Care Manager 
Place of Posting   
Responsibilities & Key Deliverables     To guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships.
    To increase dealer’s profitability by service schemes like annual maintenance contracts, service improvements etc.
    To project the service activities, initiatives taken in the area office in the organization for cross fertilization of ideas
    To provide a single window between the area office and the other departments of the company on all service matters.
    To provide feedback on competition new service schemes launched to the head of service and the zonal sales managers.
    To interface with the marketing service cell and the manufacturing cell at the HO for speedy resolution of service issues at the area office like pending warranty claims, chronic problems, BDTs etc.
To audit new dealership for approving it for commissioning
    Conducting service audits periodically as per the company norms
    Product training of the dealer, workshop manager & service mechanics
Job Requirements Experience Minimum 5 to 7 years of relevant experience for Engineering Graduate or 7to 8 years of relevant experience for Diploma holder. Experience in Tractor industry will be preferred. 
Industry Preferred  Tractor/Automobile industry (Tirth Agro Technologies , John Deere, New Holland, Shaktiman, Sonalika Ltd, Volvo Eicher)
Qualification Engineering Graduate/ Diploma Holder ( Post Graduation in Management will be preferred) 
Personality Traits Competencies Customer Focus
Cummunication Skills
People Management
Result Orientation with Execution Excellence 

Job Segment: Engineer, Engineering