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Manager - Customer Quality Assurance

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Date: 01-Mar-2019

Location: Pithampur, IN

Company: Mahindra & Mahindra Limited

Position Details

Position

Manager – Customer Quality Assurance

 

Reports To

Head- Quality

 

Place of Posting

MTWD- Pithampur

 

Job Purpose

To monitor and improve product reliability quality in close interaction with customer care, PD, Manufacturing, sourcing & quality

 

Responsibilities & Key Deliverables

  • Manage & coordinate all CQA improvement teams & related activities to improve the product reliability in according to the assigned target.
  •  Estimate the risks associated with product development; enable and coordinate reclamation campaigns; manage technically product liability
  •  Drive customer quality improvements function along with Customer Care
  •  Monitoring product performance trends in the field through Warranty RPH & FCR data from customer care
  • Reduction in RPH, FCR & warranty cost by timely resolution of all the warranty quality problems
  • Track the Product performance in the field through Warranty data & lead the product Quality improvement Committee/ Teams ‘PQC’ for international operation.
  •  Prioritization of warranty complaints using Quality tools & techniques
  •  Co-ordinate with all the internal process owner & formation & facilitation of cross functional teams for analyzing & categorizing warranty complaints
  •  Co-ordinate with supplier, PD, Sourcing & CQA for improving the production reliability by initiation the corrective & preventing action for identify projects from Warranty
  •  Corrective & Preventive actions implementation through CFT approach
  • Conduct periodic meeting, Co-ordinate & follow-up will all the stake holder for early resolution of the quality problems reported from the customer end
  •  Ensure compliance to customer specific requirement in co-ordination with all stake holders
  •  Support Marketing & Customer care in customer satisfaction surveys & improve the product performance & CSI by improving on CSI findings
  • Tracking effectiveness of solutions implemented for sustenance of actions & present the status to top management in the meetings
  •  Support in new product development activities, monitor & track the performance of new product development
  • To maintain failure mode directory in the form of Things gone right (TGR) and Things gone wrong (TGW)
  • Ensure deployment of failure mode directory in new product development through Quality Techniques like DFMEA, PFMEA, DFM, QFD, DOE etc.
  •  Ensure that all the Product improvement activities are carried out as per the plan
  •  Quality documentation
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Job Requirements

Experience

10-12 years of relevant experience

 

Industry Preferred

 Two-Wheeler/Four-Wheeler Manufacturing, Automobile

 

Qualification

Degree in Mechanical Engineering/ Automobile Engineering

 

Personality Traits

Competencies

  • Should have good analytical ability
  • Good Communication skill and Assertiveness
  • Customer Focus
  • Team player
  • Cost conscious & Frugal mindset
  • Punctual, Energetic & Innovative
  • Positive attitude with result-oriented approach
 
 
 
 
 

General Requirements

Skills

  • Technical, practical expertise in development and analysis of electrical components
  • Excellent Product and process knowledge 
  • Functional expertise
  • Ability to handle inherent quality aspects of electrical parts deploying checks and process control, lead consensus of stake holders
  • Knowledge of problem-solving techniques like QC Story, DOE, 6 Sigma etc.
  • Knowledge of APQP and PPAP process, DFMEA and PFMEA
 
 
 
 
 


Job Segment: Electrical, Engineer, Mechanical Engineer, Engineering

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