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Cluster Business Manager -CC

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Date: 26-May-2019

Location: Raipur, IN

Company: Mahindra & Mahindra Limited

Responsibilities & Key Deliverables

  • Develop & execute Cluster-level Strategy along with RBH for increasing Vehicle Reporting of SCV Range of vehicles
  • Ensure topmost level of Customer Satisfaction through increased quality of customer handling at Dealerships
  • Liaison with Technical Cell for all the escalated concerns
  • Increase dealer’s profitability by various service schemes
  • Project the service activities, initiatives taken in the area office in the organization for cross fertilization of ideas.
  • Guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships
  • Ensure coordination at back end for availability of Spares, establish system and processes to reduce turn-around time.
  • Provide feedback on competition new service schemes launched to the RBH
  • To interface with the marketing service cell and the manufacturing cell at the HO for speedy resolution of service issues
  • Conducting service audits periodically as per the company norms
  • Product training of the dealer, workshop manager & service mechanics  


Industry Preferred


General Requirements

Job Segment: Automotive

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