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Area Customer Care Manager

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Date: 08-Nov-2021

Location: IN

Company: Mahindra & Mahindra Limited

Responsibilities & Key Deliverables

Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data

Preferred Industries

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical

General Experience

5 years and above

Critical Experience

Mahindra Leadership Competencies

Innovation Led Transformation _Change catalyst
Strategic Business Orientation_Business Perspective
Innovation Led Transformation _Risk Taking with Responsibility
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Result Orientation with Execution Excellence_Effective Project Management
Strategic Business Orientation_Strategic Foresight
Result Orientation with Execution Excellence_Passion for Quality
Strategic Business Orientation_Global mind-set
Result Orientation with Execution Excellence_Accountability for results
Leadership through Sustainability_Strategize around,Sustainability Drivers
Result Orientation with Execution Excellence_Agility with discipline
Leadership through Sustainability_Frugal mind set
Leveraging Human Capital_Exponential synergy
Leadership through Sustainability_Stakeholder focus
Leveraging Human Capital_Team development
Leadership through Sustainability_Triple Bottom Line Sensitivity
Leveraging Human Capital_Entrepreneurial engagement
Customer Focus_Customer Sensitivity
Leveraging Human Capital_Appreciating diversity
Customer Focus_Customer Delight
Weaving Passion and Energy at Work_Being Passionate about work
Customer Focus_Service Orientation
Weaving Passion and Energy at Work_Working without Barriers
Innovation Led Transformation _Idea Orientation
Weaving Passion and Energy at Work_Blending Fun with work
Weaving Passion and Energy at Work_Learning from Failures

System Generated Core Skills

Customer Sensitivity
Service Orientation
Service Management

System Generated Secondary Skills

Consumer Focus
Dealer Relationship Management
Service Planning


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