Responsibilities & Key Deliverables

1. Delivering Technical Manuals for new launches:  Delivery of vehicle documentation (Repair Manual, Body Repair Manual, Maintenance Manual & Wiring Manual)
2. Support launch planning activities for all the launches-Giving inputs to R&D team at the design stage of the projects from customer/service perspective, doing serviceability, accessibility, Maintainability SAM trails at different stages of the projects and giving feedback on the modification required.
3. Also support for Repair time study, development of special tools & identification of serviceable parts in new projects / programs, diagnostic software evaluation
4. Identifying serviceable parts with system engineer, coordinating with design engineers for service BOM readiness and support in EPC creation.
5. Handing CUFT, Service Trials & RWUP
6. Deliver product trainings to dealer front office & responsible for Technical short courses on new developments & improvements.

Preferred Industries

Education Qualification

Diploma; Diploma in Automobile

General Experience

6 to 8 years field experience in handling 4 wheelers as Service Engineer

Critical Experience

Excellent vocabulary / communication skills to understand and converse with overseas / domestic customers.Should be able to handle the customer and answer all queries patiently..Should be well versed with (English/Hindi/Kannada) to handle domestic customers. Fluency in other Indian/Foreign languages will be an added advantage..Willing to work at voice based Helpdesk in rotational shifts (must for helpdesk).Willing to support Field Team / Help Desk 24x7 based on urgency

System Generated Core Skills

System Generated Secondary Skills