Competencies

Responsibilities & Key Deliverables

As a Customer Care Manager for Tractors at Mahindra & Mahindra Ltd, you will be responsible for creating and implementing systems to ensure first-time right service and manage processes to prevent any loss of production. You will collaborate with the Quality and Product Development teams to incorporate product feedback into existing and future products effectively. Additionally, you will lead initiatives to drive efficiency and success, while also mentoring and preparing your team to lead the organization into the future.

Preferred Industries

Education Qualification

To excel in this role, you should ideally possess a Bachelor's degree in a relevant field such as Business Administration, Marketing, or Agriculture. A Master's degree or certifications in Customer Relationship Management (CRM) or Six Sigma would be advantageous. Continuous learning and professional development in areas such as product management, relationship management, and process management are highly valued.

General Experience

The ideal candidate for this position should have a solid background in product management and service initiatives, coupled with strong relationship management and influencing skills. Experience in implementing Six Sigma methodologies, handling conflicts, and managing production and product planning processes is essential. Demonstrated success in effective project management and a passion for delivering high-quality results is crucial.

Critical Experience

A successful candidate must have held positions that involve key aspects such as Talent Acquisition, Process Management, and Service Initiatives & Campaigns. Previous experience in leading and developing teams, promoting diversity and inclusion, and exhibiting a frugal mindset will be highly beneficial. An entrepreneurial spirit, paired with a keen focus on stakeholder satisfaction and environmental sustainability, is critical for excelling in this role.

System Generated Core Skills

System Generated Secondary Skills