Responsibilities & Key Deliverables

Dealer Service Manpower capability improvement                                                                                                                                                                                             

1. Technical Manpower (Tech, ETEK, CoTEK) Skill matrix to be mapped (Digitised Questionnaire / template) to identify current level and gap
2. PMILE Utilisation for Dealership Manpower Training for L0,L1&L2 (IO countries)

Current Product Support (including support for warranty rejection co-ordination with field, PRC and PVT)                                                                        Emerging Concern (First 5 failures) Raised with PVT and Closure ( ICA/PCA) Timeline
(Walk Home Failure , New Launch Product New Concern, Critical Low Mileage Concern less 5000 K )
1. Non Design Concern 
2. Design Related Concern 

Battery Management / Maintenance Program                                        

1. Create system to record and publish monthly Battery capacity (AH) for 30K, 60k, 90k,90k+ services.
2. Battery degradation graph / chart for the specific battery capacity
3. Reduced battery capacity setting provision in BMS software/system setting through NEMO analyser and respective update on SOC/DTE in cluster accordingly
3. Weak cell detection tool to predict / identify early failure for replacement to avoid repeat visits on battery
4. Service software to restore / retrieve deep discharged cells to handle storage related issues

New Product Support
1. ICG formation/Performance Feedback/Closure of issues through PVT/CFT for 3 months 
2. SAP/DMS readiness for New Product Launch
3.CUFT for New Product, Software & New Component 

Product Perspective                                                                                        

1. EN change Management-
Pre ECN, Serviceability, Interchangeability, capturing CC Comment, TSB release
2. Revisit reducion (Later to track repeat complaints)
3. Service action closure

Preferred Industries

Education Qualification

General Experience

Critical Experience

System Generated Core Skills

System Generated Secondary Skills