Graduate Agri Trainee - Customer Care

Responsibilities & Key Deliverables

As a Graduate Agri Trainee in Customer Care at Mahindra & Mahindra Ltd within the Farm Division, you will be entrusted with the critical responsibility of establishing and optimising systems that guarantee first-time-right service delivery, thereby minimising operational disruptions and production losses. You will actively collaborate with the Quality and Product Development, Research, and Design Services (PDRDS) teams to incorporate customer and product feedback into both current and forthcoming product offerings, ensuring continuous improvement and alignment with customer expectations.

Your role will include driving the successful implementation and monitoring of new initiatives aimed at enhancing customer experience and operational efficiency. You will lead, mentor, and prepare your team members to adapt and grow, fostering a forward-looking culture equipped to meet evolving organizational objectives and marketplace dynamics.

Key deliverables include:

• Designing and managing robust service processes that maintain high standards of quality and reliability.
• Facilitating cross-departmental communication and coordination to align quality assurance with product innovation.
• Monitoring implementation milestones of new initiatives, applying corrective actions promptly to ensure success.
• Coaching and developing team members to take on future leadership roles, supporting knowledge transfer and capacity building.

This role demands a proactive approach to problem-solving, a keen eye for detail, and a commitment to excellence in customer service and organizational development.

Preferred Industries

Education Qualification

B.E/B.Tech - Agri

General Experience

Total Years of Experience - 0 to 1 year

Critical Experience

The ideal candidate will have direct experience and proven capability in implementing service quality initiatives and managing product feedback loops to influence product enhancements. Critical experience includes:

• Collaborating with design and engineering units to translate customer insights into actionable improvements.
• Executing process improvements and quality control measures that reduce defects and enhance customer satisfaction.
• Applying project management principles to supervise new initiatives ensuring goals are met timely and efficiently.
• Utilising Six Sigma or similar methodologies to identify and rectify service delivery gaps.
• Demonstrating interpersonal skills to resolve conflicts, influence stakeholders, and foster a culture of accountability and excellence.

Experience with data analysis and reporting to monitor progress and impact of customer care processes will be highly valued, alongside a strong customer-centric mindset and the ability to work collaboratively within diverse teams.

System Generated Core Skills

System Generated Secondary Skills