Customer Care Manager

Responsibilities & Key Deliverables

To achieve Spare part targets through dealers/distributors.

• Governance of Spare part centre.

• Identification of distributors.

• Identification of 3 S dealers (Sales, Service & Spares), upgrading existing dealers to 3 S dealers ensuring growth & development.

• Scrutinize dealer’s financial health and do financial planning accordingly.  

• Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of product – parts as per dealer)

• Implementation of strategy/schemes for new product launch.

• Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application.

• Liaison with the Head CCM Farm Machinery and the dealers.

• Management & training of field staff.

Experience

1 – 5 years of relevant experience in Harvester’s and Implement business.

Industry Preferred

Qualifications

General Requirements

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