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Manager - Digital Transformation
Date:
25 Apr 2024
Location:
MUMBAI-KND-AD, IN
Company:
Mahindra Last Mile Mobility Limited
Responsibilities & Key Deliverables
- Overall experience of 6 to 10 years to develop and deliver transformation strategy for enhancing customer experience, optimisation & revamp of sales process customised to LMM business.
- Work closely with key stakeholders to understand business needs and objectives, translating them into actionable product requirements.
- Evaluate, select, and implement digital tools and technologies that enhance the sales process, including CRM systems, sales automation platforms, and analytics tools.
- Create & own product roadmap for all digital products (Portals & Website) in line with business requirements.
- Analyse and streamline existing sales processes, identifying areas for improvement and automation.
- Collaborate with marketing, sales, IT, and other relevant teams to ensure seamless development and roll-out of products.
- Lead the end-to-end product development lifecycle, from ideation to implementation, ensuring timely and successful delivery of digital products.
Experience
6 to 10 years
Industry Preferred
Qualifications
- Bachelor's degree in a related field (e.g. consulting, computer science, auto manufacturing) or equivalent experience
- Strong analytical and data-driven decision-making skills.
- Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
- Experience with project management tools and methodologies.
Critical Skills
- Proactive and process mind set
- Strong experience in collaboration with System Integrators
- Strong Change Management skills
- Excellent problem solving & team collaboration skills
- Communication Skills: Fluent English written and verbal. Confident communicating with senior stakeholder
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