Asst. Manager PET Field Quality Analyst

Responsibilities & Key Deliverables

As the Asst. Manager for PET Field Quality Analysis, your primary responsibilities will encompass a range of critical tasks aimed at enhancing product performance and quality assurance. You will:

1. Monitor and analyse key performance indicators, particularly focusing on the reduction of important metrics such as R/1000, CPU, and aggregate replacements for both engine and after-treatment systems.
2. Employ systematic problem-solving methodologies to address and resolve field concerns, ensuring that corrective actions are monitored for effectiveness post-implementation.
3. Utilise diagnostic tools to diagnose common rail system issues and after-treatment system failures, maintaining an up-to-date knowledge of industry tools.
4. Coordinate with internal departments such as Supplier Quality Engineering (SQE), Customer Quality Assurance (CQA), manufacturing, and customer care to facilitate timely resolution and closure of quality concerns.
5. Engage in joint investigations at dealer or supplier locations to conduct thorough analyses of field failures.
6. Study component designs and prepare insightful proposals aimed at enhancing design robustness, thereby reducing the likelihood of field failures.
7. Actively contribute to new projects, ensuring that lessons learned from previous experiences are appropriately implemented in future developments.
8. Prepare Management Information System (MIS) reports, including dashboards, PowerPoint presentations, cost impact approvals, and field intervention documents for senior management reviews.
9. Utilise SAP effectively for warranty claims administration and maintain comprehensive records of warranty return parts, systematically releasing reports on warranty recoveries.
10. Maintain a daily work management (DWM) framework for key performance indicators, ensuring transparency and accountability in reporting.
11. Safeguard sensitive data while adhering to Quality Management Systems (QMS), Mahindra Quality Standards (MQS), and strict ISO TS16949 requirements.

Experience

The ideal candidate will possess 5 to 10 years of relevant experience post-Bachelor's in Engineering (BE). Your experience should reflect a strong understanding of quality assurance processes within the automotive or commercial vehicle sectors. Familiarity with field quality assessments and the capacity to engage with multi-disciplinary teams will be paramount to succeeding in this role.

Industry Preferred

Experience in the commercial vehicles industry is heavily preferred. Candidates with a background in commercial vehicle systems, including their componentry and assembly processes, will have a noticeable advantage in this role. This industry experience will prepare candidates to effectively tackle the challenges faced within the field quality domain.

Qualifications

A degree in Mechanical Engineering or Automobile Engineering (BE) is required. A strong educational foundation in engineering principles is essential for diagnosing system failures and analysing performance metrics effectively.

General Requirements

The role requires candidates to embody a set of essential traits including:

• Assertiveness in decision-making and in engaging with various stakeholders.
• Agility and boldness in adapting to changing circumstances and problem-solving.
• Collaborative work ethic, fostering teamwork and cooperation across various departments.
• A systematic approach to data analysis and task execution.
• Insightful thinking, demonstrating the ability to predict potential challenges and opportunities.
• A good temperament, enabling effective communication and interaction with team members and management.

Additionally, you should possess:

• Excellent analytical abilities, with a focus on data interpretation skills.
• Strong communication and presentation skills for effective stakeholder engagement.
• A collaborative team spirit with the capability to work both independently and as part of a team.
• Familiarity with business intelligence (BI) and statistical analysis tools.
• Proficiency in MS Office applications, particularly Excel and PowerPoint.
• A deep understanding of engine systems and after-treatment processes, along with related vehicle systems.
• Robust problem-solving skills, demonstrating a capacity to resolve complex issues efficiently.