Deputy Manager PQA

Responsibilities & Key Deliverables

Responsible for Field/internal Customer Quality of Aggregate & Driveline. Handling field/warranty complaints, one of field concern, early mileage failure & PDI Concern. Field failure parts tracking & analysis in coordination with Product stakeholders for RCA & actions, effective interaction with internal customers/dealers Warranty data analysis, monitoring & initiate proactive actions for complaint reduction. Handly independently critical field issues & closure. Ensure timely closure of field failures with structured problem solving approach (QC story/G8D). Conduct Product & Process Audits of Assembly & Machine shop. Responsible for all field concerns related CTQ audit, vehicle plant audits & Dock Audit of RFD aggregates. Supplier visits for failure parts Root cause analysis & verify the controls. Effective monitoring/tracking & interpretation of MIS / reports Conduct product audits (Global Demerit Audit of Aggregates as per plan for existing & upcoming launch model with ensuring on time NC closure, Outgoing Quality audit of RFD products/gears). Frequent visits on Dealerships for critical issues diagnostic & Trouble shooting. Co-ordinate Product Deviation & closure tracking. Prepare presentation for Repair Orders, MIS & Tracking sheet for Senior Management review. Attend ECN changes meeting & validate the effectiveness in GD audit. Actively involve in New projects & ensure all open clearance in each phase. Regular dealer connect for customer requirements understanding & closure

 

Experience

8 to 10 yrs

Industry Preferred

Qualifications

BE / ME Mechanical

Our commitment to Diversity, Equity, and Inclusion

At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.
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We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.
Together, we rise by embracing differences and building a future that reflects the communities we serve.