Responsibilities & Key Deliverables

Responsibilities & Key Deliverables:
1.Resolution of Customer complaints in Brakes, Steering . wheels & front Axle aggregates  by follwing the QC Story  or Six sigma Problem solving methodlogy
2. Warranty failure reduction ( IPTV/FPV/RPT) of respective parts 
3. Warranty cost reduction (CPU- cost per Unit) 
4. Field visits & Joint analysis at field along with customer care & supplier for issue resolution. 
5.Generate MIS Dashboard on Part Receipts in SAP for Parts Turn around time,  Vendor Recovery & Scrap recovery.
6.Coordinate with Suppliers for failure analysis and generate reports. 
7.Weekly meeting with Customer Care for “ Return to Service parts” & Issues in  WPAC operation
8. Issue resolution by discussion with Engg & SSU/ SQE and ownership of corrective action implementation
 

Preferred Industries

Education Qualification

General Experience

8 – 14 Years - B.E/ B Tech (Mechanical/Production/Automobile) Engg.
12 - 18 Years- - Diploma in Mechanical/Production/Automobile Engg.

Critical Experience

System Generated Core Skills

System Generated Secondary Skills