Responsibilities & Key Deliverables

Overall Responsibility of Customer Care processes related activities Dealer Management, On-field Service Delivery, Spares Management, and Warranty Processing

• To guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships.

• Implementation of all processes & systems related to addressing customer complaints in the field and measure of customer satisfaction related to field service

• To increase dealer’s profitability by service schemes like annual maintenance contracts, service improvements etc.

• Ensure meeting spare targets of all channel partners & company promoted oil targets.

• Ensure execution of spare parts orders of distributors & achievements of targets

• To Increase dealer’s profitability by ensuring free services, post warranty jobs, service schemes like annual maintenance contracts, service improvements etc.

• Ensure dealer CSI score targets are met

• To provide a single window between the area office and the other departments of the company on all service matters.

Preferred Industries

Education Qualification

General Experience

Critical Experience

System Generated Core Skills

System Generated Secondary Skills