Responsibilities & Key Deliverables

To ensure quick and precise solution to customer problems which Mahindra dealer has not succeeded in resolving on Mahindra Electric Vehicles. Technical hotline provides remote technical assistance.

1 Provide remote Technical Assistance to assist dealers in complex trouble shooting of unresolved problems and also do on site visit for complex trouble shooting and training of dealer team.
2.Failure Root cause analysis and share information with upstream teams for product improvements
3. Enhance technical capabilities of dealer personnel
4 Dealership audit on technical aspects
5. Ensuring smooth new EV product launches from Technical support side 6. Telematics data analysis and handling of maintenance portal-(telematics portal). 

Preferred Industries

Education Qualification

BE / B. Tech/Diploma - Mechanical / Automobiles /Electrical

General Experience

4 to 10 years