Job Purpose

Principal Accountabilities

• Operations Management: Oversee security, housekeeping, landscaping, waste management, and emergency response across the park, including coordination with customs and government agencies.
• Service Delivery & Client Interface: Track and manage service delivery, handle client issues and complaints, and strengthen customer relationships through regular meetings and cross-functional support.
• Stakeholder Coordination: Coordinate with government agencies and maintain continuous communication with non-government stakeholders like residential associations and village leaders.
• Reporting & Compliance: Conduct MIS monitoring, verify vendor bills, maintain O&M documentation, and ensure compliance with IMS, ZWL, sustainability, and health & safety regulations.
• Inventory Management: Conduct quarterly stock verification with cross-functional teams to ensure accurate inventory management.
• General Duties: Engage vendors through trainings and events, implement functional initiatives, monitor service providers, revise SOPs, manage labor unrest, and follow up on client collections.

Performance Measure of Success

Key Relationships

Qualification and Experience