Responsibilities & Key Deliverables

1. First Point of Contact: Provide support to dealerships for any issues related to DMS Eco Systems.
2. Change Management: Lead change initiatives for various DMS tools and applications.
3. Coordination: Work with ADC, vendor, and business teams to resolve queries and issues.
4. DMS Sustenance: Ensure the ongoing use, discipline, and data quality of DMS.
5. Periodic Reviews: Conduct reviews with Dealer leadership team on DMS data quality and improvements.
6. Dealership Audits: Audit dealerships for DMS usage and compliance.
7. Incident Analysis: Analyse repeat incidents, coordinate to find solutions and reduce support tickets.
8. Technology Implementation: Implement new digital technology initiatives at dealerships as scheduled.
9. Training and Feedback: Provide training and gather feedback on DMS applications.
10. Collaboration: Work closely with area office and zonal teams during rollouts.
11. Refresher Training: Conduct post-rollout training sessions for dealership DMS champions and participate in zonal training

Experience

4-8 years

Industry Preferred

Automotive
Experience in Automotive Sector is a must, closely working with Dealers for minimum 2-3 years. Preferably done rollout for any DMS/CRM across Auto-industry. Can also be from the implementation agency doing the rollout for the auto company

Qualifications

BE / B. Tech in Computer Science, Information Technology

Minimum 4 yrs experience,

General Requirements

1.Knowledge of Sales, Service, Spare parts & CRM process at dealerships

2.Strong IT orientation & basic Cloud knowledge

3.Relationship management skills

4.Change management

5.Problem solving skills