Deputy Manager- Tekline

Responsibilities & Key Deliverables

Purpose of the role:

To ensure quick and precise solution to customer problems which Mahindra dealer has not succeeded in resolving  on Mahindra automotive division products. Technical hotline provides remote technical assistance.

Key Responsibilities: 

1 Provide remote Technical Assistance to assist dealers in complex trouble shooting of unresolved problems

2.Failure Root cause analysis and share information with upstream teams for product improvements

3. Enhance technical capabilities of dealer personnel

4 Dealership audit on technical aspects

5. Ensuring smooth new product launches from Technical support side

Preferred Industries

Education Qualification

BE / B. Tech/Diploma - Mechanical / Automobiles

General Experience

4-7 years

Critical Experience

• Primary: Strong Technical knowledge on Automobiles, Quick Response , Good electrical &  electronics knowledge and strong analytical abilities
• Secondary: Data analytics, Root cause analysis, Prioritisation , Good Communication skills (written and spoken)  Hand holding and capability building
• Behavioral: Conflict Management, Assertiveness, Team Management,  People Management skills,  Negotiation skills