DGM - PVT

Responsibilities & Key Deliverables

• Reduction in Warranty RPT (Repairs per 1000), Warranty CPU (Cost Per Unit), Unscheduled Visit & Walk home RPT by resolving the top field failure using structured resolution process.
• Act as the plant PVT SPOC (Single Point of Contact) for Customer Care for resolving product quality concerns in field. Ensure Speedy & time bound closure of emerging concerns & immobilization concerns.
• Collaborate & Drive improvement project with Design Team, Manufacturing Quality & Supplier quality for taking timely action for closure of field concerns.
• Compilation and timely updation of lessons learnt from similar product families. Ensuring same are implemented for new product development as input for prevention of known issues.
• Conduct Reliability Growth Analysis (RGA) for newly developed vehicles under Real world usage Pattern and ensuring closure of identified issues before launch of vehicle.  
• Assess & mitigate risks associated with critical engineering changes in parts/aggregates from a field perspective and take appropriate actions like delta validation, seeding batches, etc.
• Conducting Field / Dealer visit for identifying early alarms in field, gather customer feedback and ensuring training to dealer team for upskilling.
• Review and timely publish model dashboard for management review and highlighting key quality risks and warranty trends. Feedback to senior management on Warranty and escalation for something going wrong in plant and at field impacting product quality. 

Our commitment to Diversity, Equity, and Inclusion

At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.
We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.
Together, we rise by embracing differences and building a future that reflects the communities we serve. 

Experience

15-17 years of experience

Industry Preferred

Major 4W / 3W OEMs 

Qualifications

BE-B-Tech (Electrical/Electronics)