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Customer Care Manager

Date:  26 Mar 2024

Hyderabad, IN

Company:  Mahindra & Mahindra Ltd

Responsibilities & Key Deliverables

Plan and conduct training programs to meet the targets of no.of participants and courses.Make optimum utilisation of the training Centre by conducted varieties of programs including that for Sales, colleges, it is, CCMs, TMs, Tech support and Technicians.Upkeep of the training Centre- training aggregates, Special tools, General tools, Training Centre cleanliness, amenities etc.Maintain and conduct inventory check every conth- maintain records.Maintain records of evaluation of all the technicians post the training program.Maintain records of Training Centre expenses and income.Upkeep of the training Centre- Cleanliness, amenities etc.Maintain and conduct inventory check every conth- maintain records.Send regular reports to Head office and the Regional Manager - Customer care.Maintain healthy relationship with the owners of the premises.Ensure Timely renewals of the agreements related to the Regional Training Centres.Ensure timely payments w.r.t to the RTC and do the necessary follow up.Regularly enhance own knowledge.Ensure discipline and safety of the participants

Preferred Industries

Education Qualification

Diploma; Bachelors of Technology; Bachelor of Engineering

General Experience

Minimum experience of 5-8 years in Customer Care; Training experience is preferred

Critical Experience

Mahindra Leadership Competencies

Strategic Business Orientation_Business Perspective
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Strategic Business Orientation_Strategic Foresight
Strategic Business Orientation_Global mind-set
Leadership through Sustainability_Strategize around,Sustainability Drivers
Leadership through Sustainability_Frugal mind set
Leadership through Sustainability_Stakeholder focus
Leadership through Sustainability_Triple Bottom Line Sensitivity
Customer Focus_Customer Sensitivity
Customer Focus_Customer Delight
Customer Focus_Service Orientation
Innovation Led Transformation _Idea Orientation
Innovation Led Transformation _Change catalyst
Innovation Led Transformation _Risk Taking with Responsibility
Result Orientation with Execution Excellence_Effective Project Management
Result Orientation with Execution Excellence_Passion for Quality
Result Orientation with Execution Excellence_Accountability for results
Result Orientation with Execution Excellence_Agility with discipline
Leveraging Human Capital_Exponential synergy
Leveraging Human Capital_Team development
Leveraging Human Capital_Entrepreneurial engagement
Leveraging Human Capital_Appreciating diversity
Weaving Passion and Energy at Work_Being Passionate about work
Weaving Passion and Energy at Work_Working without Barriers
Weaving Passion and Energy at Work_Blending Fun with work
Weaving Passion and Energy at Work_Learning from Failures

System Generated Core Skills

Communication Skills
Content Management
Interpersonal Skills
Product Knowledge & Application
Training & Development

System Generated Secondary Skills

Job Segment: Engineer, Engineering

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