Preferred Industries

Responsibilities & Key Deliverables

The incumbent will oversee Spare Parts & Oil business growth in the assigned territory with a focus on profitability and implementation of the company's service strategy through authorized channels (dealers and other networks). Key responsibilities include:

1. Revenue Growth & Planning: Develop a Spare Parts & Oil Business Plan, set sales targets for dealerships and offices, and coordinate with principals and service teams for effective execution.
2. Dealer Management: Conduct reviews with key dealerships and service teams to provide direction and guidance for performance improvement.
3. Field Coordination: Work with Area Office teams on activations and interventions to boost dealership revenue, including field visits to promote Mahindra Genuine Spares and Oil.
4. Training & Team Development: Train service teams and Tech Masters personnel to enhance service quality and execution efficiency. Build competent teams to meet customer needs effectively.
5. Territory Expansion: Map the territory to identify gaps and create business cases for appointing new channels (MASP/DSP/Branch) per market potential.
6. Compliance & Process Adherence: Ensure dealers follow organizational norms and processes.
7. Promotional Activities: Organize field activities, campaigns, and promotional meets to drive primary and secondary sales through Tech Masters and increase product demand.
8. Network Development: Identify, appoint, and monitor exclusive MASP/Tech Master networks for Mahindra Genuine Spares in key markets, ensuring stock rotation and performance tracking.
9. Customer Issue Resolution: Address dealer/MASP complaints regarding spare parts and ensure timely resolutions.
10. Collaboration: Work closely with Zonal Customer Care Manager, Area Office, Customer Care Team, and Warehouse/CFA to achieve territory goals.

This approach focuses on driving sales, ensuring compliance, resolving issues, expanding the network, and fostering customer satisfaction through efficient execution of organizational initiatives.

Education Qualification

B.E. / Diploma

General Experience

• Experience in planning and implementing sales strategies of Spare parts & Oil
• Experience in channel development and distribution
• Experience in customer relationship management
• Experience managing and directing a Dealership team
• Excellent written and verbal communication skills
• Dedication to providing great customer service
• Excellent commercial acumen

Critical Experience

Proficient in MS Office (Excel & Power point)

Data, Trend analysis & Forecasting skills

Preferably SAP hands on experience

Excellent Written & Verbal communication skills - English, Hindi, Regional language must

System Generated Core Skills

System Generated Secondary Skills