Lead Enterprise Applications - GST and Finance

Responsibilities & Key Deliverables

Managing support team across ME locations
Work and collaborate with M and M IT Counterparts
Vendor interaction
L3 support and Escalation point
Single Point of Contact for any IT escalated issues
Guide support team towards resolution to identified and escalated issues
Interface with infrastructure, database, and development personnel
Provide various KPI related reports related to IT Operations
Actively monitor and ongoing process and recommend improvements
Ability to explore, learn, present and implement new technologies
Hands on experience in managing Windows environment, NAS, backups, basic networking
Knowledge of Linux based OS, IOS
Documentation, asset management

Experience

15+ yrs.

Industry Preferred

Qualifications

BE - IT

General Requirements

Our commitment to Diversity, Equity, and Inclusion

At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.
We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.
Together, we rise by embracing differences and building a future that reflects the communities we serve.