Responsibilities & Key Deliverables

Roles & Responsibilities.

-    Handling the 3PL call centre, monitor KRAs and review.
-    Work on developing and continuously updating the CRM portal on MDARPAN.
-    Resolve customer issues and complaints promptly and effectively, ensuring customer satisfaction. 
-    Build and maintain strong customer relationships through professional and courteous communication.
-    Provide customers with technical guidance and support as needed.
-    Maintain a thorough understanding of the company's product lines and spare parts availability. 
-    Stay informed about new product releases and any relevant technical updates.
 

Education Qualification

BTech /BE/ Masters

General Experience

2 to 3 year for Graduate / Engineer preferably in relevant industry.

Critical Experience

Skills: Report writing & Root Cause Analysis, Knowledge of IMS audit systems added advantage.

Key Competencies:

-    Excellent communication and interpersonal skills, both written and verbal. 
-    Strong customer service orientation with a focus on customer satisfaction. 
-    Ability to work independently and as part of a team. 
-    Strong problem-solving and analytical skills. 
-    Ability to multitask and prioritize effectively in a fast-paced environment.
-    Co-ordinate with all departments including sourcing, operations, DP, DLR CC, Bazaar CC team for customer delight