Lead - ER - SBU

Responsibilities & Key Deliverables

Purpose of the Role
The Sr. Manager/ DGM-ER will be instrumental in managing and mitigating employee relations challenges in a 3PL-partnered operational model. This includes addressing workforce-related issues that arise from third-party logistics (3PL) partners and ensuring smooth operations. The role requires a strong focus on proactive engagement with 3PLworkers and its management to align M&M’s objectives and resolve issues effectively. The position requires strategic planning, effective stakeholder engagement, and adherence to statutory and organizational standards. The role will focus on creating a sustainable and inclusive work environment while maintaining positive relations with all stakeholders.
Key Responsibilities
1.    Stakeholder Management
o    Act as a bridge between the M&M, 3PL partners, and their workforce, ensuring alignment and mutual understanding.
o    Address and resolve workforce issues raised by 3PL workers, ensuring that demands are appropriately managed in the interest of M&M.
o    Work collaboratively with 3PL management to align workforce policies and practices with operational goals. 
2.    Union and Workforce Relations
o    Build and maintain strong relationships with 3PL workers.
o    Lead negotiations through 3PL Management to address grievances or demands from 3PL workers, balancing fairness with cost efficiency.
o    Develop frameworks for handling workforce-related challenges that balance operational cost efficiency with legal and ethical considerations.
3.    Proactive Conflict Management
o    Identify potential issues with 3PL workers before they escalate.
o    Facilitate regular dialogue sessions between 3PL partners, their workers to foster transparency and trust.
o    Implement conflict resolution mechanisms tailored to the dynamics of 3PL-partnered operations.
4.    Compliance & Risk Management
o    Ensure 3PL partners adhere to all applicable labour laws and regulations in their workforce management.
o    Monitor compliance with statutory requirements, including wages, working conditions, and safety standards.
o    Assess and mitigate risks arising from non-compliance or workforce disputes, protecting the OEM from legal or reputational damage.
5.    Community and Local Engagement
o    Maintain positive relationships with local community leaders and stakeholders to address any issues impacting SBU operations.
o    Support the design and implementation of CSR programs that benefit both the community and the workforce.

6.    Training & Capacity Building
o    Develop and implement cost-effective training programs for 3PL team on effective labour management practices and conflict resolution.
o    Provide guidance to internal teams on managing outsourced workforce dynamics and responding to challenges effectively.
7.    Operational Support
o    Collaborate with 3PL partners to ensure workforce efficiency and alignment with business objectives.
o    Provide strategic input to enhance 3PL workforce management practices, reducing dependency on OEM intervention.
o    Analyse workforce-related data and trends to anticipate challenges and propose proactive solutions.

Critical Experience

Skills and Qualifications
•    Educational Background: Post-graduate degree in Human Resources, Industrial Relations, or equivalent.
•    Experience:
o    Minimum 10-15 years of experience in Employee Relations within a 3PL or similar outsourced operational model.
o    Proven track record of managing unionized / nonunionized workforce dynamics in a complex multilocation setup.
•    Key Skills:
o    Strong understanding of labour laws and compliance related to third-party employment.
o    Financial acumen with experience in budget planning and cost control.
o    Effective communication and stakeholder management.
o    Ability to operate effectively in rural or semi-urban environments.
o    Expertise in conflict resolution & union management.
Desired Attributes
•    Ability to think with a solution-oriented approach.
•    Skilled negotiator, capable of balancing multiple stakeholders' interests.
•    Ability to navigate ambiguity and manage complex relationships.