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Channel Development Manager

Date:  1 Apr 2024

Kolkata, Kolkata, IN

Company:  Mahindra Last Mile Mobility Limited

Responsibilities & Key Deliverables

Establish Channel Network for Sales, Service and Spares in the Zone which will meet customer expectations in terms of reach, technical assistance and training of the operators.Implementation of Sales process and Service delivery process through Zonal/Area Team for New Dealerships in their respective Zones.Implementation of Dealer Operating Standards and compliance for Sales and Service Infrastructure.Implementation of Centralized Dealer Management Systems (DMS) and deployment of other IT platforms.Ensure implementation and certification of dealerships as per MNAL Operating Standards (MOS.Coordinate with Zonal team for process and systems Training in their respective Zones.Coordinate with Zonal / Area Team for successful implementation of Sales and Service Policies of MNAL.Provide support to Zonal team / Channel for resolution of Dealer concerns and improve Dealer Satisfaction with MNAL.Identify job competency needs of various departmental heads of dealership.Have insight of measuring CSI, SSI.Guiding dealers in Making business plans and achieving targets.Developing Product and Sales training modules for Dealer sales and service team and successful rollout of training modules in tie up with professional agencies.Keep a track of the dealership infrastructure development as per the plan.Strengthen the dealer appointment process.Ensure dealer administration -policies and territory infringement etc.Ensure smooth dealer operations -working capital, tie up with financiers, marketing activities support, etc.Planning for dealer communications.Implement dealer performance audit and rewards program.Deploy dealer infra norms -Corporate Identity Standards.Complete planning, deployment and sustaining the CRM initiatives.Implementation of CRM systems at the dealerships to ensure speedy and effective complaint/feedback management.Creating CRM schemes for the different value segment of the customers

Preferred Industries

Education Qualification

MBA; Bachelors of Technology; Bachelor of Engineering

General Experience

Minimum experience of 8-12 years is required in related domain

Critical Experience

Mahindra Leadership Competencies

Strategic Business Orientation_Business Perspective
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Strategic Business Orientation_Strategic Foresight
Strategic Business Orientation_Global mind-set
Leadership through Sustainability_Strategize around,Sustainability Drivers
Leadership through Sustainability_Frugal mind set
Leadership through Sustainability_Stakeholder focus
Leadership through Sustainability_Triple Bottom Line Sensitivity
Customer Focus_Customer Sensitivity
Customer Focus_Customer Delight
Customer Focus_Service Orientation
Innovation Led Transformation _Idea Orientation
Innovation Led Transformation _Change catalyst
Innovation Led Transformation _Risk Taking with Responsibility
Result Orientation with Execution Excellence_Effective Project Management
Result Orientation with Execution Excellence_Passion for Quality
Result Orientation with Execution Excellence_Accountability for results
Result Orientation with Execution Excellence_Agility with discipline
Leveraging Human Capital_Exponential synergy
Leveraging Human Capital_Team development
Leveraging Human Capital_Entrepreneurial engagement
Leveraging Human Capital_Appreciating diversity
Weaving Passion and Energy at Work_Being Passionate about work
Weaving Passion and Energy at Work_Working without Barriers
Weaving Passion and Energy at Work_Blending Fun with work
Weaving Passion and Energy at Work_Learning from Failures

System Generated Core Skills

Change Management
Channel Strategy
Consumer Focus
Manpower Management
Dealer Relationship Management
Statutory Compliance
Financial Management
Market Acumen
Sales Support
Territory Coverage Optimization
Capability Building

System Generated Secondary Skills

Job Segment: Engineer, Engineering

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