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Territory Manager
Date:
7 Nov 2024
Location:
Kolkata, Kolkata, IN
Company:
Mahindra & Mahindra Ltd
Responsibilities & Key Deliverables
 To ensure customer satisfaction by timely complaint resolution within defined SLAs thru service dealerships
 To ensure adherence to scheduled maintenance services thru service dealerships
 To build and manage relationships with all customers
 To ensure timely availability of spare parts at service dealerships covering all models
 To meet service revenue targets and timely service payment collections
 To establish and develop service dealer network
 To ensure that all service dealerships adhere to required service norms with capable and skilled manpower
 To develop service network capability by coaching, motivating and guiding channel partners
 To ensure Product reliability by tracking and resolving key service problems in the area
 To send timely market intelligence and MIS reports to headquarters at Mumbai
 To ensure adherence to scheduled maintenance services thru service dealerships
 To build and manage relationships with all customers
 To ensure timely availability of spare parts at service dealerships covering all models
 To meet service revenue targets and timely service payment collections
 To establish and develop service dealer network
 To ensure that all service dealerships adhere to required service norms with capable and skilled manpower
 To develop service network capability by coaching, motivating and guiding channel partners
 To ensure Product reliability by tracking and resolving key service problems in the area
 To send timely market intelligence and MIS reports to headquarters at Mumbai
Experience
9 to 12 yrs.
Industry Preferred
Qualifications
BE
General Requirements
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