Customer Care Manager

Date: 2 Nov 2024

Location:

Lucknow, MTBD-Lucknow, IN

Company: Mahindra & Mahindra Ltd

Responsibilities & Key Deliverables

Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data

Preferred Industries

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical

General Experience

5 years and above

Critical Experience

Mahindra Leadership Competencies

Innovation Led Transformation _Change catalyst

Strategic Business Orientation_Business Perspective

Innovation Led Transformation _Risk Taking with Responsibility

Strategic Business Orientation_Anticipating and Leveraging Business Opportunities

Result Orientation with Execution Excellence_Effective Project Management

Strategic Business Orientation_Strategic Foresight

Result Orientation with Execution Excellence_Passion for Quality

Strategic Business Orientation_Global mind-set

Result Orientation with Execution Excellence_Accountability for results

Leadership through Sustainability_Strategize around,Sustainability Drivers

Result Orientation with Execution Excellence_Agility with discipline

Leadership through Sustainability_Frugal mind set

Leveraging Human Capital_Exponential synergy

Leadership through Sustainability_Stakeholder focus

Leveraging Human Capital_Team development

Leadership through Sustainability_Triple Bottom Line Sensitivity

Leveraging Human Capital_Entrepreneurial engagement

Customer Focus_Customer Sensitivity

Leveraging Human Capital_Appreciating diversity

Customer Focus_Customer Delight

Weaving Passion and Energy at Work_Being Passionate about work

Customer Focus_Service Orientation

Weaving Passion and Energy at Work_Working without Barriers

Innovation Led Transformation _Idea Orientation

Weaving Passion and Energy at Work_Blending Fun with work

Weaving Passion and Energy at Work_Learning from Failures

System Generated Core Skills

Customer Sensitivity

Service Orientation

Service Management

System Generated Secondary Skills

Consumer Focus

Dealer Relationship Management

Service Planning

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