Responsibilities & Key Deliverables

'1. Provide remote Technical Assistance to assist dealers in complex trouble shooting of unresolved problems and also do on site visit for complex trouble shooting and training of dealer team.
2. Failure Root cause analysis and share information with upstream teams for product improvements
3. Enhance technical capabilities of dealer personnel
4 Dealership audit on technical aspects
5. Ensuring smooth new EV product launches from Technical support side 6. Telematics data analysis and handling of maintenance portal-(telematics portal). 
6. Understanding of battery diagnostics. 
7. Ability to diagnose based on telematics data. 

Experience

'4-10 years

Industry Preferred

Qualifications

BE / B. Tech/Diploma - Mechanical / Automobiles /Electrical- (Specialisation in Mechatronics, Automobiles, Electrical preferred)

General Requirements

Data analytics, Root cause analysis, Prioritisation , Good Communication skills (written and spoken) Hand holding and capability building, displays Quick response, Good knowedge about vehicle sub systems ( foundation, brakes,HVAC,suspension,steering  etc.) functioning other than EVPT in order to trouble shoot holisitically, Good knowledge about EV battery and its linkage to drive line and other parts. ability to operate disgnostic tools remotely and give instruction to coteks and technicians.