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Manager Customer Care - FES IO (Swaraj)

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Date: 15-Jul-2021

Location: IN

Company: Mahindra & Mahindra Limited

Responsibilities & Key Deliverables

To guide the Service Mechanics in technical problem solving and de-bottlenecking at the
dealerships.
• To increase dealer’s profitability by service schemes like annual maintenance contracts, service
improvements etc.
• To project the service activities, initiatives taken in the area office in the organization for cross
fertilization of ideas
• To provide a single window between the area office and the other departments of the company
on all service matters.
• To provide feedback on competition new service schemes launched to the head of service and
the zonal sales managers.
• To interface with the marketing service cell and the manufacturing cell at the HO for speedy
resolution of service issues at the area office like pending warranty claims, chronic problems, BDTs
etc.
•To audit new dealership for approving it for commissioning
• Conducting service audits periodically as per the company norms
• Product training of the dealer, workshop manager & service mechanics

Experience

 3 to 6 yrs experience in Tractors service

Industry Preferred

Qualifications

B.Tech/B.E/Diploma

General Requirements