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Implements Customer Care (CCM FM)

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Date: 17-Nov-2022

Location: Mohali

Company: Mahindra & Mahindra Limited

Responsibilities & Key Deliverables

Creating systems to ensure first time right service as well as managing processes to ensure no loss of production. Linking up with Quality and PDRDS to ensure product feedback is incorporated in existing and future products . Linking up with Quality and PDRDS to ensure product feedback is incorporated in existing and future products . Ensuring that the new initiatives are implemented efficiently as well as making sure of their success. Working with subordinates to prepare them to take the organization into the future

Preferred Industries

Education Qualification

General Experience

Critical Experience

Mahindra Leadership Competencies

Strategic Business Orientation_Business Perspective
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Strategic Business Orientation_Strategic Foresight
Strategic Business Orientation_Global mind-set
Leadership through Sustainability_Strategize around,Sustainability Drivers
Leadership through Sustainability_Frugal mind set
Leadership through Sustainability_Stakeholder focus
Leadership through Sustainability_Triple Bottom Line Sensitivity
Customer Focus_Customer Sensitivity
Customer Focus_Customer Delight
Customer Focus_Service Orientation
Innovation Led Transformation _Idea Orientation
Innovation Led Transformation _Change catalyst
Innovation Led Transformation _Risk Taking with Responsibility
Result Orientation with Execution Excellence_Effective Project Management
Result Orientation with Execution Excellence_Passion for Quality
Result Orientation with Execution Excellence_Accountability for results
Result Orientation with Execution Excellence_Agility with discipline
Leveraging Human Capital_Exponential synergy
Leveraging Human Capital_Team development
Leveraging Human Capital_Entrepreneurial engagement
Leveraging Human Capital_Appreciating diversity
Weaving Passion and Energy at Work_Being Passionate about work
Weaving Passion and Energy at Work_Working without Barriers
Weaving Passion and Energy at Work_Blending Fun with work
Weaving Passion and Energy at Work_Learning from Failures

System Generated Core Skills

Product Management
Relationship Management
Influencing Skills
Conflict Management
System Development
Six Sigma
Process Management
Production Planning
Product Planning
Service Initiatives & Campaigns
Talent Acquisition

System Generated Secondary Skills