Responsibilities & Key Deliverables

Key Responsibilities:
# Lead Product Failure analysis & Corrective actions through effective coordination with R&D ,Sourcing & Mfg.
# Analyse warranty claim data to identify trends and work on actionable insights.
# Collaborate with cross-functional teams to finalize the time bound action for top contributing problems in warranty.
# Ensure learnings captured from customer in sighting & CFG visits are deployed in product
# Establish and maintain systems to gather and analyse customer feedback through various channels.
# Facilitate Faster customer response time through adequate diagnosis & rectification of failures.
# Ensure continuous reduction of warranty claims & warranty cost

Preferred Industries

Education Qualification

General Experience

Critical Experience

# Problem Solving 
# Customer Orientation
# Stake Holder Management
# Decision Making

# Experience in product quality 
# Ability to lead and motivate cross-functional teams.
# Knowledge of Tractors & its  applications in market

# Well conversant with  failure analysis, complaints resolution, Farm Implements & its Applications , Competition Benchmarking 
# Familiar with drawing study, Inspection techniques and Inspection tools.

System Generated Core Skills

System Generated Secondary Skills