Responsibilities & Key Deliverables

Monitoring of Field failures related to Engine aggregate
Responsible for reducing Repairs Per Hundred (RPH) & warranty cost
Analysis of field complaints & providing solution as fast as possible
Coordinating with Customer care team for effective and immediate customer Complaint resolution.
Field visits for onsite analysis & understanding applications / Usage
Providing field fix
Deployment of current learnings on new product to ensure first time right new product
Systematic approach of problem solving using some of the advanced problem solving tools
Co-ordination with other functions such as Customer care, CDMM, PDRDS, Manufacturing, SQI & account for faster implementation of solution
Co-ordinate with all manufacturing plants for the early hours issue as well as warranty project execution
Participate in DFMEA, PMEA

Preferred Industries

Education Qualification

Educational Qualification: B E (Mech/Auto)

General Experience

5-10 Years, exp in Field Quality preferred                                                   

Critical Experience

• Fully conversant with “QMS”
• Thorough knowledge of Engine working (BS4/ BS6)
• Thorough knowledge of Engine parts & it’s Function
• Experience in Engine testing will be an added advantage
• Engine trouble shooting

System Generated Core Skills

System Generated Secondary Skills