Deputy Manager - Outbound Logistics

Date: 10 Dec 2025

Location:

Mumbai A.O, MUM-KND-AFS(AD), IN

Company: Mahindra & Mahindra Ltd

Responsibilities & Key Deliverables

To build and sustain 6 Sigma Quality culture in M&M outbound Logistics Function. This role aims at continious improvement in logistics quality Kpis and improvement in Dealer Satisfaction Survey.

Dealer -Pre Sales claims Management

To ensure sustainable reduction in Pre sales claim ratios and unclean POD %
To monitor damages in vehicles , conduct root cause analysis, and implement preventive action plans.
To verify Pre sales claims and share feed back with CCM/ Dealers for any abnormality
To be able to segregate patterns in defects from random defects and share with respective plant teams for RCA/ PA
To conduct benchmark studies and improve current processes

Outbound Logistics Processes

Complete ownership of outbound logistics processes for first time right and every time right results
Conduct regular visits to dealers, RSOs, and yards to gather feedback and drive improvement initiatives.
Development and implementation of training programmes for drivers and field staff
Must have good knowledge on handling MACT/Theft and legal case

Transporter & Vendor Management

Select and manage transport vendors, ensuring service level agreements (SLAs) are met.
Conduct monthly performance reviews with logistics teams, logistics service providers and mfg teams

MIS

Must have good knoweldge on Qlik Sense, Power BI, Dashboards
Must be able to handle large database files

Education Qualification

Diploma in Automobile/ Mechanical Engineering OR Degree in Automobile/ Mechanical Engineering, MBA

General Experience

• Six Sigma Methodology for defects reduction
• Vehicle repair process and related cost expertise
• Expertise in Process mapping/ audits and improvements
• Knowledge on Qliksense, Dashboards and large data management
• Expertise in management of MACT/ Superdari / Legal case
• ERP/Logistics portals knowledge (SAP, Oracle, etc. – if applicable)
• Strong communication, stakeholder management, and problem-solving skills