Fieldforce Transformation Manager (Service)ant Area Customer Care Manager

Date: 28 Jul 2025

Location:

Mumbai A.O, Mumbai A.O., IN

Company: Mahindra & Mahindra Ltd

Responsibilities & Key Deliverables

1.Dealer outletwise manpower required no as per manpower policy to be maintained in MILE portal for all dealer outlets as per Business plan.
2.Tracking Adequecy role holderwise /dealer outletwise and alert CCM/RCCM for filling the gap - publish monthly MIS
3.Tracking training status and seat utilisation for different role holders - Co-Ordinate with MILEs for seat nomination for specific courses
4.pMILE capacity utilsation and publishing monthly MIS in co-ordination with MILE
5.Co-ordinating and executing the institutional tie-ups( ITI and colleges ) as per HO targets and recruitment from them by dealers.
6.Deployment of cluster trainers and their utilsation
7.Alignment of dealer and AO team on any new process roll out - digital and physical
8.Tracking the process adoption and sensitising RO team
9.OJT on some of the key process for better compliance
10. Sample RO audit alongwith CCMs to cover 100% dealers in a year ( min 2 joint audits with each CCM )

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical

5 years and above

Customer Sensitivity

Service Orientation

Service Management

Consumer Focus

Dealer Relationship Management

Service Planning