Responsibilities & Key Deliverables

Digital Customer Experience Strategy:

• Define and execute a holistic digital customer experience (CX) strategy that aligns with organizational objectives and drives customer satisfaction and loyalty. 
• Map customer journeys and identify opportunities to enhance engagement and reduce friction across digital touchpoints. 
• Leverage emerging technologies and platforms to design personalized, seamless, and immersive customer experiences across web, app, in-car interfaces, and omnichannel ecosystems. 

Driving Digital Leadership in CX Initiatives:

• Lead the development and management of the digital customer experience product portfolio, from ideation to implementation, ensuring continuous optimization and innovation. 
• Define the vision, strategy, and goals for digital products, creating roadmaps aligned with business priorities. 
• Build customer-facing solutions that leverage AI, IoT, connected vehicle ecosystems, and other advanced technologies. 
• Collaborate with UX/UI teams to design intuitive, visually appealing, and engaging customer interfaces that drive loyalty and retention. 

Experience

12+ years of work experience in digital product landscape for customer experience

Industry Preferred

Qualifications

Bachelor’s or Master’s degree in Business, Marketing, Engineering, or a related field.

General Requirements

• Expertise in product management, with a strong understanding of digital ecosystems, CX design, and data analytics. 
• Deep knowledge of advanced technologies, including AI, IoT, connected vehicles, and omnichannel platforms. 
• Strong problem-solving and design-thinking skills, with the ability to work effectively in ambiguous and fast-paced environments. 
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence stakeholders across all levels of the organization. 
• Experience with Agile methodologies and product management tools is highly desirable

Key Competencies:

• Strategic vision and creativity to inspire transformative digital strategies. 
• Customer-centric mindset with a relentless focus on improving satisfaction and loyalty. 
• Data-driven approach to decision-making, ensuring measurable outcomes and ROI.