MANAGER - CUSTOMER CENTRICITY

Responsibilities & Key Deliverables

Responsibilities & Key Deliverables:

• Monitor project milestones and dependencies to ensure timelines are met for all functional teams
• Provide a holistic view of milestones for tracking and escalate concerns to department heads/managers
• Facilitate escalation meetings with stakeholders when needed
• Act as the main point of contact for all presentations and reporting to the Senior Leadership team
• Have a good understanding of AI/ML/LLM technologies and their applications in an automotive business environment to enhance customer experience
• Prepare project progress review decks for leadership reviews, flag roadblocks, co-ordinate with stakeholders, and drive internal process efficiencies
• Demonstrate agility, collaboration, and foster a culture of continuous improvement
• Responsible for data analytics and deriving data-driven insights for the Vihaan Service CX project

Experience

Experience:

• Prior experience in project management and milestone monitoring
• Proficiency in preparing informative and visually appealing PowerPoint presentations for leadership reviews
• Familiarity with digitization, cloud architecture, and technologies like AI/ML/LLM in an automotive context
• Ability to foster a culture of continuous improvement and promote data-driven insights
• Strong communication skills to liaise with internal and external stakeholders effectively
• Demonstrated ability to drive process efficiencies and meet SLAs within project timelines

Industry Preferred

Qualifications