Manager-CQA SQI NPD-Intl Ops KND

Responsibilities & Key Deliverables

• Responsible for measuring, improving & monitoring felid warranty key measure parameter like Repairs per hundred (RPH) / Warranty cost per tractor (CPT)
•  Analysis of field complaints, identifying the correct cause, taking measures with faster pace .
• Working as team leader / cft member in identification of warranty project process with various cross function team like customer care / Design / part development / mfg team / SCPC.
• Demonstrating systematic problem solving, using advanced quality problem solving tools.
• Field visits / dealer visit for understanding concern, understanding applications, usage pattern, onsite analysis, etc.
• Providing field fix solution for CVL/ emerging issues
• Deployment of current learnings on new product to ensure first time right new product.
• Involvement in New product DFMEA, quality target settings, feedback on drawing release.
• Co-ordination with other functions such as Customer care, CDMM, PDRDS & Manufacturing for faster implementation of solution.
• Data analysis, failed return part analysis for predicting the upcoming / emerging issues.
• Identification of critical parameter list for implemented warranty projects & sustenance through audits of SQI, PQA & RQA.
• Leveraging IT for online data record/ update of all customer issue for easy access at all plants.
• Facilitate CDT to ensure on time completion of warranty projects, proper escalation as per warranty project SOP.
• Conducting , coordinating various meeting like ZDT, GEM review, warranty project meeting, CVL meeting, failed part analysis meeting along with consolidating meeting outcome.

Preferred Industries

Education Qualification

Diploma/BE in Mechanical / Auto

General Experience

• Product & Process Knowledge/ Analytical skills,
• Certified Lead Auditor. Awareness of TS16949, Process & product Auditing Skills, Presentation & MIS generation knowledge
• Reliability Parenting
• Reliability Growth Monitoring
• Knowledge about tractor implement and applications in field / testing agencies like CMVR/ budhani, homologation.
• 7 QC tools, statistical tools
• Computer skills / APQP/FMEA/PPAP /SPC/ MSA
• COPQ
• CRE
• CQE

Critical Experience

System Generated Core Skills

System Generated Secondary Skills