Responsibilities & Key Deliverables

 Assist / guide distributors in Service & Parts Operations

 Implement policies and procedures in dealership network

 Assist distributors in concern resolution

 Ensure dealer technicians are trained

 Implement warranty policy and monitor warranty cost per vehicle

 Ensure campaign activities are completed in time.

 Audit dealerships for processes and Warranty claims

 Ensure timely product feedback from dealers

 Ensure distributors get required support from HO in terms of literature, tools, diagnostics, catalogues, etc.

 Help distributors grow business through Service Marketing activities.

 Visit fleet operators along with Distributor to instill confidence in our products and services.

Experience

8-10 years (BE) experience in Service, Field Operations and Parts Operations in Tractors / Farm Machinery. International experience will be an added advantage

Exposure to dealerships systems and processes with experience in implementing dealership and CSI processes.

Experience in handling dealers and customers.

Sound technical knowledge with analytical skills

Experience in warranty system

Exposure to Parts inventory management

Business & Financial acumen

Industry Preferred

Assist Distributors in managing Service and Parts Operations for Mahindra range of tractors & farm Machinery in Nepal

Qualifications

General Requirements