Responsibilities & Key Deliverables

'- Driving Post sales Digitization initiatives
- Understanding and representing customer needs for post sales processes
- Understanding and representing dealer needs for post sales processes
- Defining the vision for the digital initiatives and the operational roadmap for development and enhancements (sprint management)
- Working with the stakeholders and monitoring the business KPI’s related to the process
- Driving adoption and usage of digital products
- Monitoring the market for new trends, technologies and competitive analysis around customer interaction automation
- The role will have one foot in the daily work of the Scrum teams, and one foot in the future. The role will visualize, plan and execute digital products which users love.
- The Product Manager is responsible to push the envelope on Post Sales for Mahindra Auto Division. Bring in best in class CX capabilities and tools to ensure M&M becomes best in the class for Post Sales Digitization
- In the daily routine the role owner will work with teams of business owners, engineers, designers, service teams, analytics experts, and user experience researchers to build the products with which our users engage daily.
- This role is responsible for the definition of customer-centric items or user stories designed to deliver superior customer experience, business objectives and aligned to the delivery of key business objectives of the organization
- Design thinking, host empathy, a familiarity with digital operations, and ability to balance technology with a human touch will be critical for this role.
- The role has the responsibility of working with relevant cross functional teams in Sales, Service as well as external support agencies for end-to-end delivery of initiatives on the Post Sales Digitizations at Auto Division

Experience

5-6 years

Industry Preferred

Qualifications

B.E., M.B.A.

General Requirements

'- Exposure to customer facing process management
- Experience on working with Cross functional team
- Digital savvy with good business process knowledge
- Problem solving 
- Good communication, BI and advanced MS-excel skills
- Excellent interpersonal, communication (spoken and written) skills
- Comfortable with PPT, Excel, documentation with Good Presentation skills
- Should be able to conduct process assessment/discovery to come up with To-be process
- Experience working in Agile development teams using SCRUM
- Moderate knowledge of consumer Insighting methods 
- Acumen to understand business and accordingly prepare case