Manager-Service Strategy

Responsibilities & Key Deliverables

To lead and implement Strategic initiatives pertaining to Service, aiming towards:
1.    Improving Dealer Profitability
2.    Enhancing Customer Satisfaction

•    To lead and implement Select Service Strategy Initiatives like Shield, Maxicare, and Workshop Productivity Improvement projects etc. with End-to-End Ownership, Service marketing, Hyper local marketing & campaigns management

•    Meeting and Aligning Cross functional managers, aligning internal and external stakeholders and devising implementation strategies, timelines, methodology and success parameters

•    Developing Action Plan, assigning responsibilities, defining success matrix, monitoring for sustainability of the initiatives    

•    Pilot rollout followed by smooth ramp-up    

•    Installing a monitoring or review mechanism to identify deviations and taking corrective actions  

•    Recommending changes in systems and processes in order to reach the set target more efficiently 

•    Providing clarity of goals and objectives, in order to assist dealer team members in independently achieving results 

•    Undertaking appropriate dealer capability building initiatives to augment strategic imperatives 

•    Analyze data and developments in the market to identify inputs into strategic planning 

•    Creating infrastructures and networks at strategic locations, keeping in mind a long-term vision

Preferred Industries

Education Qualification

Diploma in Engineering/BE (Auto/Mech./Production.)

General Experience

Critical Experience