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Manager - Spare Parts

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Date: 15-Sep-2022

Location: Mumbai A.O

Company: Mahindra & Mahindra Limited

Responsibilities & Key Deliverables

  1. Coordination with Area offices thru respective customer care managers for achieving annual spare parts and oil targets
  2. Work seamlessly with zonal service team to achieve satisfaction from parts business at dealer level, key account customer etc.
  3. Ensures dealer level MSL, counter fill rates is made, reviewed and maintained to the level of desired parameters
  4. Ensure dealer spare parts account is reconciled regularly and payments are made as per due dates and o/s remain within desired levels
  5. Ensure dealer inventory audits are done regularly and inventory health remains as per desired parameters
  6. Prepare operations MIS and circulate to field team on regular basis.
  7. Drive Lubricants targets and availability for respective zone
  8. Coordination with warehouse for proper and timely execution of orders and availability of parts
  9. Ensure Spare parts Sales as per Plan
  10. Provide market feedback in terms of product, quality & pricing
  11. Training of dealer Parts managers on policies and systems
  12. Designing of incentive and promotional schemes.
  13. Support in institutionalisation dealer management software

Preferred Industries

Education Qualification


General Experience

10 plus years experience in spare parts and after sales for automobile/farm/ construction equipment handling markets and dealerships. Exposure to lubes will be added advantage.

Critical Experience

​​​​​​Demonstrates in-depth end to end knowledge of spare parts business

Mahindra Leadership Competencies

Strategic Business Orientation_Business Perspective
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Strategic Business Orientation_Strategic Foresight
Strategic Business Orientation_Global mind-set
Leadership through Sustainability_Strategize around,Sustainability Drivers
Leadership through Sustainability_Frugal mind set
Leadership through Sustainability_Stakeholder focus
Leadership through Sustainability_Triple Bottom Line Sensitivity
Customer Focus_Customer Sensitivity
Customer Focus_Customer Delight
Customer Focus_Service Orientation
Innovation Led Transformation _Idea Orientation
Innovation Led Transformation _Change catalyst
Innovation Led Transformation _Risk Taking with Responsibility
Result Orientation with Execution Excellence_Effective Project Management
Result Orientation with Execution Excellence_Passion for Quality
Result Orientation with Execution Excellence_Accountability for results
Result Orientation with Execution Excellence_Agility with discipline
Leveraging Human Capital_Exponential synergy
Leveraging Human Capital_Team development
Leveraging Human Capital_Entrepreneurial engagement
Leveraging Human Capital_Appreciating diversity
Weaving Passion and Energy at Work_Being Passionate about work
Weaving Passion and Energy at Work_Working without Barriers
Weaving Passion and Energy at Work_Blending Fun with work
Weaving Passion and Energy at Work_Learning from Failures

System Generated Core Skills

System Generated Secondary Skills

Job Segment: Warehouse, Manufacturing