Responsibilities & Key Deliverables

Achieve Parts sales revenue targets by catering allocated market needs

Monitor & control CSI, DSS for assigned markets to ensure dealer/ distributor / customer satisfaction by maintaining the Parts fill rates as per targets

Provide quick resolution to parts related queries by effective coordination with Warehouse & technical team

Backorder monitoring & execution to maintain minimum down time

MIS parts Sales

Coordinate with distributors for getting orders / Issue PFI / Ensure timely dispatch of BDT / Rush / Stock order as per set deliverables

Coordinate with logistic team to ensure timely dispatch

Procurement of Special Tools from vendor

Settle parts claim in 15 days

Adherence to country specific statutory requirements

Experience

Exposure to dealerships systems and processes

Experience in handling dealers and customers.

Sound technical knowledge with analytical skills

Proficient in knowledge of spare-parts

Exposure to Parts inventory management

Brief knowledge on export business

Exposure to SAP

IT-savvy

Industry Preferred

Qualifications

General Requirements

Assist Overseas Distributors in managing Spare Parts Operations for Mahindra range of tractors for assigned markets

5 - 6 years (BE) experience in Spare Parts Operations in Tractors / Farm Machinery OR Auto industry. International experience will be an added advantage