Responsibilities & Key Deliverables

Lead Management: Oversee the day-to-day lead management operations within the call center, ensuring efficient handling of leads.
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Conversion Monitoring: Keep a close track of the lead conversion process, identify bottlenecks, and implement solutions to improve conversion rates.
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Call Quality Assurance: Implement call quality checks to maintain high service standards and customer satisfaction.
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Resource Utilization: Optimize resource allocation within the call center to enhance productivity and efficiency.
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Lead Generation Initiatives: Drive initiatives to generate higher-quality leads by motivating call center executives, redefining processes, and providing ongoing training.
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Language Proficiency: Be proficient in Marathi, Hindi, and English, enabling effective communication with customers and team members.
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➢ Industry Knowledge: Possess a deep understanding of farming cycles, farmer buying psychology, and patterns to better align the call center with the business.
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➢ Proactive Approach: Be proactive, self-motivated, and eager to initiate new concepts and approaches regularly to improve operations and customer satisfaction.
 

Experience

Industry Preferred

Qualifications

Proven experience in call centre management or a similar role.
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Strong communication skills in Marathi, Hindi, and English.
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Proficiency in reporting modules, MIS, and data analysis.
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Excellent knowledge of farming cycles and farmer buying behaviour.
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Strong leadership and team management skills.
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Ability to adapt to a dynamic and fast-paced environment.
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Excellent problem-solving and decision-making abilities.

General Requirements