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Product Manager - Sales Process Digitization
Date:
6 May 2025
Location:
Mumbai A.O, MUM-KND-AFS(AD), IN
Company:
Mahindra & Mahindra Ltd
Responsibilities & Key Deliverables
- Enabling achievement of business objectives through effective management of the Sales Digitization platform.
- End to end product ownership of the Sales DMS function within auto sector.
- Defining the vision for the platform and building the operational roadmap to achieve the vision.
- Managing product backlog & requirement for the Sales Digitization platform.
- Understanding & representing dealer needs for sales process digitization while demonstrating subject matter expertise in dealer sales operations.
- Driving operational excellence for the platform while ensuring highest quality standards.
- Driving adoption & effective usage of the platform amongst various user groups.
- Ensuring adherence to regulatory & compliance requirements.
- Responsible for functional analysis and documentation of requirements including logics, designs, visualisations etc. with the functional teams
- Driving sprint planning & requirement grooming with the development team
- Supporting development team with technical documentation
- Involvement in testing & validating acceptance criteria and signing off for deployment
- Building & implementing go to market strategy for new processes / platforms
- Supporting user trainings & workshops in event of major changes
- Measuring user satisfaction and soliciting feedback for product improvement
- Working on advanced analytics and AI-driven use cases
- Functional areas covered: Sales Processes Digitization
- Provide solution on escalated tickets to support team.
Experience
- 2-5 years of experience in product management
Industry Preferred
Qualifications
BE - IT/ CSE
General Requirements
- Excited about bringing about impact of technology on business
- Exposure to and knowledge of dealer sales operations in the auto business
- Strong communication and analytics skills
- Excellent stakeholder management & collaboration skills
- Ability to work in a complex & dynamic environment
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