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Product Manager - Sales Process Digitization

Date:  6 May 2025
Location: 

Mumbai A.O, MUM-KND-AFS(AD), IN

Company:  Mahindra & Mahindra Ltd

Responsibilities & Key Deliverables

  • Enabling achievement of business objectives through effective management of the Sales Digitization platform.
  • End to end product ownership of the Sales DMS function within auto sector.
  • Defining the vision for the platform and building the operational roadmap to achieve the vision.
  • Managing product backlog & requirement for the Sales Digitization platform.
  • Understanding & representing dealer needs for sales process digitization while demonstrating subject matter expertise in dealer sales operations.
  • Driving operational excellence for the platform while ensuring highest quality standards.
  • Driving adoption & effective usage of the platform amongst various user groups.
  • Ensuring adherence to regulatory & compliance requirements.
  • Responsible for functional analysis and documentation of requirements including logics, designs, visualisations etc. with the functional teams
  • Driving sprint planning & requirement grooming with the development team
  • Supporting development team with technical documentation
  • Involvement in testing & validating acceptance criteria and signing off for deployment
  • Building & implementing go to market strategy for new processes / platforms
  • Supporting user trainings & workshops in event of major changes
  • Measuring user satisfaction and soliciting feedback for product improvement
  • Working on advanced analytics and AI-driven use cases
  • Functional areas covered: Sales Processes Digitization
  • Provide solution on escalated tickets to support team.

Experience

  • 2-5 years of experience in product management

Industry Preferred

Qualifications

BE - IT/ CSE

General Requirements

  • Excited about bringing about impact of technology on business
  • Exposure to and knowledge of dealer sales operations in the auto business
  • Strong communication and analytics skills
  • Excellent stakeholder management & collaboration skills
  • Ability to work in a complex & dynamic environment

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