Service Business Lead

Responsibilities & Key Deliverables

Key Responsibilities -

Analyse the technical complaints of the vehicle in the field. Rectify defects in vehicles / overhaul aggregates. Maintain and handle internet-based warranty. Ensure implementation of service processes at channel partners.

Development of secondary channel. Feedback on company as well as competitors’ products. Training of service managers.

Work out special service support for strategic customers with channel partners.

Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target. Secondary network for spare parts sales. Guide channel partners for manpower/facilities/equipment optimisation.

Ensure profitability of workshops of channel partners.

MIS on service.

Spare parts inventory management.

Manging service guarantee at the dealership.

Monthly visit to ASC and monitor his performance along with ASC coordinator.

Service camps on monthly basic. 

Monthly visits to customer and update M Response data

Preferred Industries

Education Qualification

Bachelor / Masters 

General Experience

Core Automotive customer care experience of 7+