Manager Field Ops., Customer Care

Responsibilities & Key Deliverables

Monitor & Improve Customer Experience parameters across the region - VoC, CSI, NPS. 

Drive business across markets to improve Vehicle Retention, Spares & Accessories business Sale, Lubricants and other value added services / products.

Mentor the team in the allocated region for their continuous self development and coach them on IO Processes and Systems.

Keep the Distributor leadership team motivated and updated through timely communications.Coordinate with the distributor to implement processes across touchpoints.

Coordinate with markets on Quarterly NOCs and reconciliation of claimsMonitor and drive Service Actions & Reto-fitments

Ensure availability of tools, equipment and spare parts in the market

Capability Building of distributor and dealer personnel

Capture & share market insights 

Preferred Industries

Education Qualification

General Experience

Critical Experience

System Generated Core Skills

System Generated Secondary Skills