Responsibilities & Key Deliverables

- Digitization of the customer care and customer experience projects to deliver seamless experience for customers / dealerships
- Collaboration with business teams from HO & Field to provide integrated and simple solutions of the requirement with the help of development team

Key Deliverables:

Connected car implementation & Pre-launch (UAT) and launch (Production)

CX Initiatives & New product developments

Project management for IT Technical support

Technical support team management

Preferred Industries

Education Qualification

Diploma in Automobile/ Mechanical Engineering OR Degree in Automobile/ Mechanical Engineering

General Experience

Should have min 2 to 3  years expereince in automobile dealership processes. Should have understanding on the connected car features. Field operation experience for aftersales is preferred