Manager- Service Strategy & Spares Business

Responsibilities & Key Deliverables

-To lead and implement Strategic initiatives pertaining to Aftersales Service, aiming towards New business development, New revenue streams for dealers & enhanced customer engagement.

-To lead and implement Select Service Strategy Initiatives like Allied business incl. Car care, Tyres, Battery etc., Workshop Productivity Improvement projects, Monitoring Bodyshop & Workshop Insurance business (Process enhancment, Claim rate, TAT adherence etc.) & coordination with Dealers & Service providers.

-Meeting and Aligning Cross functional managers, aligning internal and external stakeholders and devising implementation strategies, timelines, methodology and success parameters.

-Developing Action Plan, assigning responsibilities, defining success matrix, monitoring for sustainability of the initiatives    

-Pilot rollout followed by smooth ramp-up    

-Installing a monitoring or review mechanism to identify deviations and taking corrective actions  

-Recommending changes in systems and processes in order to reach the set target more efficiently 

-Providing clarity of goals and objectives, in order to assist dealer team members in independently achieving results 

-Undertaking appropriate dealer capability building initiatives to augment strategic imperatives 

-Analyze data and developments in the market to identify inputs into strategic planning 

Preferred Industries

Education Qualification

Diploma in Engineering/BE (Auto/Mech./Production.)

General Experience