Responsibilities & Key Deliverables

Delivering Sales (volume and market share) and customer satisfaction for respective region

1. Sales: 
Driving Volume & Market Share - 
Demand Generation & Overseeing market wise dealer performance to drive volume & market share.
CX - Ensuring CX at every customer touch point - Pre-sales and Sales.
Showroom and Digital Customer journey.
Billing - 
Order availability to ensure timely billing. 
Ensuring timely billing of desired vehicle.
Retail - 
ETBR handling
Activation plan - Enquiry generation, market coverage
Hyperlocal digital Dealer initiatives -
Driving end to end special initiatives at the ground level, alongside any special schemes/incentives
Market activations 
Ensuring Infrastructure Readiness 

2. Service: 
Customer Experience - 
Ensuring overseeing across Intello/dashboards/feedback from field respective teams on customer experience and taking corrective actions
Process Adherence - 
Overseeing adherence across assigned dealerships
Tools and Equipment - 
Ensuring Dealership tools and equipment availability
Manpower - Ensuring Exclusive RM adequacy and training.
Spare parts & Warranty Management

3. Ensure proper coordination across Charging teams

Experience

5-8 years 

Industry Preferred

Auto, EV (PV/2w/3w), auto components, allied industries | 2-4 years in sales and atleast 1 year in service/ customer experience

Qualifications

B.E. / B.Tech, MBA preferred 

General Requirements